A gold ring breaking after about one and a half months may indicate a product-quality problem, a weak solder point, accidental impact, resizing/repair damage, or improper wear. The time is short enough to ask the seller for a serious written explanation, but it is not enough by itself to prove that every repair must be free.
Keep the ring in its broken state
- Do not let the store polish, solder or reshape it before photos and a written intake note are made.
- Keep the invoice, warranty card, tag, weight/fineness record, payment record and store chat history.
- Photograph the break, joint, deformation, scratches and inner stamp from several angles.
- Write a short timeline: purchase date, wearing frequency, any hit, resizing, repair or cleaning.
The SAMR text of the PRC Consumer Rights Protection Law sets out duties around truthful information, vouchers and quality-dispute remedies. The 2024 Consumer Rights Protection Law Implementation Regulation further details information duties, complaint handling and quality appraisal routes.
Ask for inspection before arguing about compensation
Ask the seller to write whether it considers the break to be a material/workmanship defect, accident damage, repair damage or normal wear. If the answer affects whether repair, replacement or refund is offered, ask for the inspection basis. If negotiation fails, the National 12315 complaint notice is the official market-regulation complaint route; a local consumer association or market-regulation department may also guide quality appraisal.
Make the request specific
Under Article 47 of the 2024 Regulation, consumer and seller can agree on a testing institution. If they cannot agree, the authority handling the complaint can designate one. Ask which test is needed, who will hold the ring and how destructive sampling, if proposed, will be authorised. Keep copies of the intake record and any seal number.
A complaint should name the actual seller on the receipt, describe the break and the service history, and state the remedy requested. Distinguish a quality claim from a no-reason return: a worn ring breaking after six weeks is not automatically covered by a seven-day no-reason return rule.
So the practical answer is: preserve evidence first, then request inspection and a written remedy. Do not accept a vague verbal answer, but also do not state the defect as certain until inspection supports it.