2 thoughts on “Zhou Dasheng Jewelry Store's service details”
Grant
2019客户服务承诺及以旧换新服务标准rn一、周大生客户服务承诺rn当您购买了周大生产品后，您可享受到以下售后服务：rn1、免费清洗、抛光、整形、 Lifetime maintenance services such as Gu Shi; 2, enjoy the first -time free engraving and modification of the ring service of the ring; 3. Some diamonds inlaid with embedded jewelry enjoys new services with old -fashioned replacement; 5, enjoying gold, platinum and K gold jewelry with old -fashioned new services; 6, jewelry due to non -quality reasons, but when repairing, it can be exempted from maintenance of labor expenses. Just pay the cost fee fee. . When you go to the store after -sales, please show the following information (necessary): The sales of small tickets (or invoices), testing certificates, and product labels. Safekeeping. Before enjoying the after -sales service, please show the sales of small tickets (or invoices), inspection certificates and product labels. . Zhou Dasheng's "Customer Service Details", use the old service standard for old replacement [Foot gold]: The same category is replaced, and depreciation fees are charged at 25 yuan/gram. [Platinum]: Platinum changing platinum, with the same color level or high level to charge a low -level 60 yuan depreciation fee, the old goods content is 20 yuan/gram every level difference, for example: PT950 replace PT990 depreciation fee It is 80 yuan, and so on. [18K gold]: deduct the depreciation loss at 25%of the old jewelry price (except for the 18K gold gift chain), the converted amount is worth the new jewelry sold at the purchase counter. [one -bobum gold] (hard gold, boutique and intellectual property products, etc.): Deduct the depreciation loss at 20%of the old jewelry price, and the converted amount is worth the new accessories sold at the purchase counter. [Diamond inlaid jewelry] Standard for buying: The price of new accessories must be higher than the price of old jewelry, and the minimum difference must not be less than 1,000 yuan; Pieces, just make up the difference; the difference between the replacement of the purchase is u003C1000 yuan/piece. In addition to the supplementary difference, the depreciation fee is 500 yuan/piece; At the time, the old jewelry was replaced at the sales price, and the new accessories did not enjoy the discount of the exchange store cabinet. [22K Products]: There is no uniform replacement rules for the time being. The specific purchase plan can be used to consult the store for understanding. [Silver Jewelry]: Do not provide a purchase service for the time being . Important reminder: *gold and platinum new jewelry are heavy, it needs to be higher than the old jewelry grams, you can change to one piece of more pieces, you can change to one piece of one piece. , Change multiple pieces; *18K gold, priced gold (hard gold, boutique and intellectual property products, etc.) new jewelry prices must be higher than the price of the old accessories. *Diamond inlaid jewelry is replaced by the old. You need to change the principle of small changes in small tones. You can change one by one, change multiple pieces, and calculate the difference or depreciation fee according to multiple pieces. *Diamond inlaid jewelry is provided by the old -time restricted original sales store cabinet. If the original sales store cabinet withdraws, or other special circumstances, you can dial the customer service hotline for processing. *The maintenance time of the goods must be provided by the store cabinet. If you need to return to the factory for maintenance and treatment, it will take about 25 working days (including the working time of the store cabinet, the time of posting the accessories of the jewelry, the maintenance and processing of the after -sales department of the headquarters Time); *Losses: The weight may be different from the jewelry after repairs. You need to determine according to the actual situation of the goods. For details, please consult the store cabinet; There may be ± 0.01g fair difference from the guarantee single record, which meets the relevant regulations of the national measurement; *part of the purity of the purity of part of the purity> 900 ‰ is required for wearing or manufacturing process. : Gold ≥ AU900, platinum ≥pT900, welded purity regulations: Gold ≥ AU900, platinum ≥pT800; *Non -product quality issues that have been sold, will not be returned. A jewelry attached to the appraisal certificate, you need to bring the relevant certificate when enjoying the purchase service. If the certificate is lost or damaged, the certificate related to the product is required. For details of the specific expenses, please consult the store cabinet; 5. Warm reminder: Callinal precious metals in gold, platinum, and 18K metals should be avoided as much as possible to avoid chemicals such as perfume, cosmetics, skin care products, acidic substances, household cleaners or pesticides, so as not to cause chemical effects and produce discoloration or damage. At the same time, do not wear during bathing or swimming. Back or squeezing forcefully will cause the jewelry to be damaged or deformed, so you should not be worn when you do exercise or sleep. Individual styles, such as complex structures and hollow design, are difficult to repair once damaged or deformation, and they need to be worn carefully. *In order to better provide services and adapt to market changes, the above individual service details may be adjusted. The actual store cabinet is premium, and it will not be notified separately. 6. [Customer Service Hotline]: 400-109-8866, 800-830-6248 (only the seat of the seat) (Except for the Spring Festival and statutory holidays) *If you encounter customer service, you can provide your name, telephone, product map, store information and sales of small tickets (or invoices) to our mailbox 917849404@qq arranging someone to arrange a special person Docking with you. *Regarding the red line: It is an additional charging item. For service, you can consult the staff in the store.
Dear customer: Che we sincerely thank you for buying Zhou Dasheng jewelry! If you encounter any problems in wearing and maintaining jewelry jewelry, or if you have any opinions and suggestions on our products and services, please call Chowa Sheng's free consultation hotline in the country: 800-830-6248, we will provide you with Zhenzhen to Zhenzhen Perfect service Reluited shopping commitments: Is when you purchase Chow Tai Sheng jewelry, you can enjoy the following high -quality services with valid shopping vouchers such as small tickets (or invoices), inspection certificates, and after -sales service manuals: 1. Get free jewelry testing certificates from the national authoritative quality inspection agency. 2. Free cleaning, polishing, plastic surgery, solid stone and other lifelong maintenance services. 3. There was a free engraving (letters, numbers) and changing services; 4. Enjoy a tailor -made service and modification service; 5. Enjoy the new service with the old model and the service of the old materials for new products; 6. When the jewelry you buy is caused by non -quality reasons, it can be exempted from maintenance costs, and only the cost fee fee is collected; related rules will be formulated separately. When shopping, consult the clerk of Zhou Dasheng Jewelry counter in detail. The new service rules: It after you purchase Zhou Dasheng jewelry, you can enjoy the old new service according to the following rules: 1. Original purchases must be a complete, non -damaged inlaid jewelry; 2. Customers must bring valid shopping vouchers such as small tickets (or invoices), inspection certificates, and after -sales service manuals; 3. Customers depend on the current discount standards of the reserved counter at the current discount of the old -time replacement; 4. When customers enjoy the new service, they must perform a certain re -inspection procedure; 5. The old replacement service is only carried out at the original purchase shop or the designated store Zhou Dasheng counter; 6. Customers must comply with the relevant provisions of the shopping mall when they enjoy the new service; 7. When the old replacement is replaced, the real price of the inlaid jewelry selected by the customer is higher than the purchase price of the original purchase store of more than 1,000 yuan (inclusive), and the depreciation fee is not charged. Except for the situation). 8. When the customer is replaced by the old, no more gifts are enjoyed. The cleaning and maintenance of jewelery: (1) Jewelry cleaning ★ Washing of precious metal jewelry Daily cleaning methods of gold, K gold, platinum jewelry Soak, brush with a soft brush, then rinse with water, and finally use soft suede or soft to dry and dry it. ★ The cleaning of jewelry jewelry The daily cleaning method of jewelery jewelry: first place jewelry in jewelry in light mouth containers with warm water and dilution soap, soak for 30 minutes, brush with soft brush, brush with soft brush, brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, brush, and light brush brush, light brush brush, brush light brush, brush light brush, brush light brush, brush light brush, and brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, and brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, brush, and light brush, brush lightly, brush light brush, and light brush brush. Then rinse with water, and then dry it with a soft cotton cloth (if you rinse in the pool, pay attention to the moderate water flow. It is best to turn the valve first to prevent the gem from falling off and loss). (2) Jewelry maintenance ★ Avoid contact with cosmetics, acid and alkali substances and oils, so as not to affect the luster of the diamond, bleaching water will cause the metal to produce spots; Fricate and collide. Although the diamonds are hard and wear -resistant, if they are hit in the direction of their textures, they will also be damaged; ★ When wearing jewelry, try to reduce the pull and friction of the external forces to prevent the production of jewelry structure deformation, and to prevent deformation of accessories. Fragmentation; avoid high temperature, exposure, or accumulated cold and hot; ★ Pay attention to the separation of jewelry of different varieties and hardness to save each other to avoid scratching each other; ★ When bathing, sleeping or exercise, Take the wearing jewelry and income in the jewelry box or jewelry bag at any time to avoid loss or accidental damage; ★ gold, platinum and 18K jewelry should be separated to prevent the jewelry from discolored; ★ jewelry jewelry Each three months can be sent to the Zhou Dasheng jewelry counter for diamond loosening and free maintenance renovation services. This reminder: Is dear customers, in order to safeguard your legitimate rights and interests and enjoy our sincere service normally, please keep your sales of small tickets (or invoices), test certificate, after -sales service manual, etc. Original shopping vouchers (when enjoying after -sales service, Chow Tai Sheng Jewelry Company has the right to request customers to provide the above vouchers). Mane card points for purchase Encoux card application qualifications: The customers who spend more than 1,000 yuan (inclusive) at Chow Tai Sheng Jewelry Counter have the right to apply for Zhou Dasheng Jewelry Card Card. The correspondence of the grade and cumulative consumption (unit: meta) correspondence: standard card: 1000 (inclusive) ~ 5000 (inclusive) Silver card: 5000 ~ 15000 (Including) Gold card: 15000 ~ 30000 (including) diamond card:> 30000 The application method: holding valid shopping credentials such as small tickets, and filling in "Zhou Dasheng "Jewelery Card Registration Form", Chow Tai Sheng Jewelry Company has the right to apply and decide on the application. This standard: Whether inlaid or plain jewelry, it accumulates one point for each yuan. The card holder **** benefit: 1, priority to enjoy the shopping discount provided by Zhou Dasheng Jewelry; 2, priority to obtain the latest preferential policies and service information of Chow Dasheng Jewelry; 3, shopping The points are automatically accumulated, and the grade level of the benevolent card is automatically upgraded; 4, birthday and wedding anniversary and other special days will have the opportunity to receive special blessings or mysterious gifts from Zhou Dasheng jewelry; Enjoy a number of services such as Zhou Dasheng Jewelry Points and Buying. The points of points for purchase: Standard card only participate in the accumulation of points, do not participate in points for buying activities Silver card: 100 points = 1.00 yuan Gold card: 100 points = 1.10 yuan Diamond card: 100 points = 1.20 yuan This reminder: 1. When the cardholder goes to the Zhou Dasheng Jewelry counter to consume again, it is necessary to show the Zhou Dasheng Jewelry Card and "Customer Service Manual" at the same time. 2. The use of card points can be used to use cash use (if the mall is restricted to this event or the discount of the product, the customer can use points to exchange the corresponding amount of the store), and the points consumed by the points purchase are deducted from the cumulative points. 3. When the cardholder consumes points, its original benevolent card level remains unchanged. 4. Consumption points cannot be transferred. This Two Oo's issuing users before January 1, Seven Years, promised to be executed according to the original service commitment. Two OO, the users who issued the card after January 1, the seventh year, will be executed in accordance with the new rules. The points will be valid within two years. During the validity period of the above points, if the cardholder consumes again at the Zhou Dasheng Jewelry counter again, the points valid period will be automatically postponed from the date of consumption; efficient. Zhou Dasheng Jewelry Company has the ownership of the benevolent card.
2019客户服务承诺及以旧换新服务标准rn一、周大生客户服务承诺rn当您购买了周大生产品后，您可享受到以下售后服务：rn1、免费清洗、抛光、整形、 Lifetime maintenance services such as Gu Shi;
2, enjoy the first -time free engraving and modification of the ring service of the ring;
3. Some diamonds inlaid with embedded jewelry enjoys new services with old -fashioned replacement;
5, enjoying gold, platinum and K gold jewelry with old -fashioned new services;
6, jewelry due to non -quality reasons, but when repairing, it can be exempted from maintenance of labor expenses. Just pay the cost fee fee.
. When you go to the store after -sales, please show the following information (necessary):
The sales of small tickets (or invoices), testing certificates, and product labels. Safekeeping. Before enjoying the after -sales service, please show the sales of small tickets (or invoices), inspection certificates and product labels.
. Zhou Dasheng's "Customer Service Details", use the old service standard for old replacement
[Foot gold]: The same category is replaced, and depreciation fees are charged at 25 yuan/gram.
[Platinum]: Platinum changing platinum, with the same color level or high level to charge a low -level 60 yuan depreciation fee, the old goods content is 20 yuan/gram every level difference, for example: PT950 replace PT990 depreciation fee It is 80 yuan, and so on.
[18K gold]: deduct the depreciation loss at 25%of the old jewelry price (except for the 18K gold gift chain), the converted amount is worth the new jewelry sold at the purchase counter.
[one -bobum gold] (hard gold, boutique and intellectual property products, etc.): Deduct the depreciation loss at 20%of the old jewelry price, and the converted amount is worth the new accessories sold at the purchase counter.
[Diamond inlaid jewelry] Standard for buying:
The price of new accessories must be higher than the price of old jewelry, and the minimum difference must not be less than 1,000 yuan;
Pieces, just make up the difference; the difference between the replacement of the purchase is u003C1000 yuan/piece. In addition to the supplementary difference, the depreciation fee is 500 yuan/piece; At the time, the old jewelry was replaced at the sales price, and the new accessories did not enjoy the discount of the exchange store cabinet.
[22K Products]: There is no uniform replacement rules for the time being. The specific purchase plan can be used to consult the store for understanding.
[Silver Jewelry]: Do not provide a purchase service for the time being
. Important reminder:
*gold and platinum new jewelry are heavy, it needs to be higher than the old jewelry grams, you can change to one piece of more pieces, you can change to one piece of one piece. , Change multiple pieces;
*18K gold, priced gold (hard gold, boutique and intellectual property products, etc.) new jewelry prices must be higher than the price of the old accessories.
*Diamond inlaid jewelry is replaced by the old. You need to change the principle of small changes in small tones. You can change one by one, change multiple pieces, and calculate the difference or depreciation fee according to multiple pieces.
*Diamond inlaid jewelry is provided by the old -time restricted original sales store cabinet. If the original sales store cabinet withdraws, or other special circumstances, you can dial the customer service hotline for processing.
*The maintenance time of the goods must be provided by the store cabinet. If you need to return to the factory for maintenance and treatment, it will take about 25 working days (including the working time of the store cabinet, the time of posting the accessories of the jewelry, the maintenance and processing of the after -sales department of the headquarters Time);
*Losses: The weight may be different from the jewelry after repairs. You need to determine according to the actual situation of the goods. For details, please consult the store cabinet; There may be ± 0.01g fair difference from the guarantee single record, which meets the relevant regulations of the national measurement;
*part of the purity of the purity of part of the purity> 900 ‰ is required for wearing or manufacturing process. : Gold ≥ AU900, platinum ≥pT900, welded purity regulations: Gold ≥ AU900, platinum ≥pT800;
*Non -product quality issues that have been sold, will not be returned. A jewelry attached to the appraisal certificate, you need to bring the relevant certificate when enjoying the purchase service. If the certificate is lost or damaged, the certificate related to the product is required. For details of the specific expenses, please consult the store cabinet;
5. Warm reminder:
Callinal precious metals in gold, platinum, and 18K metals should be avoided as much as possible to avoid chemicals such as perfume, cosmetics, skin care products, acidic substances, household cleaners or pesticides, so as not to cause chemical effects and produce discoloration or damage. At the same time, do not wear during bathing or swimming. Back or squeezing forcefully will cause the jewelry to be damaged or deformed, so you should not be worn when you do exercise or sleep. Individual styles, such as complex structures and hollow design, are difficult to repair once damaged or deformation, and they need to be worn carefully.
*In order to better provide services and adapt to market changes, the above individual service details may be adjusted. The actual store cabinet is premium, and it will not be notified separately.
6. [Customer Service Hotline]:
400-109-8866, 800-830-6248 (only the seat of the seat)
(Except for the Spring Festival and statutory holidays)
*If you encounter customer service, you can provide your name, telephone, product map, store information and sales of small tickets (or invoices) to our mailbox 917849404@qq arranging someone to arrange a special person Docking with you.
*Regarding the red line: It is an additional charging item. For service, you can consult the staff in the store.
Dear customer:
Che we sincerely thank you for buying Zhou Dasheng jewelry! If you encounter any problems in wearing and maintaining jewelry jewelry, or if you have any opinions and suggestions on our products and services, please call Chowa Sheng's free consultation hotline in the country: 800-830-6248, we will provide you with Zhenzhen to Zhenzhen Perfect service
Reluited shopping commitments:
Is when you purchase Chow Tai Sheng jewelry, you can enjoy the following high -quality services with valid shopping vouchers such as small tickets (or invoices), inspection certificates, and after -sales service manuals:
1. Get free jewelry testing certificates from the national authoritative quality inspection agency.
2. Free cleaning, polishing, plastic surgery, solid stone and other lifelong maintenance services.
3. There was a free engraving (letters, numbers) and changing services;
4. Enjoy a tailor -made service and modification service;
5. Enjoy the new service with the old model and the service of the old materials for new products;
6. When the jewelry you buy is caused by non -quality reasons, it can be exempted from maintenance costs, and only the cost fee fee is collected;
related rules will be formulated separately. When shopping, consult the clerk of Zhou Dasheng Jewelry counter in detail.
The new service rules:
It after you purchase Zhou Dasheng jewelry, you can enjoy the old new service according to the following rules:
1. Original purchases must be a complete, non -damaged inlaid jewelry;
2. Customers must bring valid shopping vouchers such as small tickets (or invoices), inspection certificates, and after -sales service manuals;
3. Customers depend on the current discount standards of the reserved counter at the current discount of the old -time replacement;
4. When customers enjoy the new service, they must perform a certain re -inspection procedure;
5. The old replacement service is only carried out at the original purchase shop or the designated store Zhou Dasheng counter;
6. Customers must comply with the relevant provisions of the shopping mall when they enjoy the new service;
7. When the old replacement is replaced, the real price of the inlaid jewelry selected by the customer is higher than the purchase price of the original purchase store of more than 1,000 yuan (inclusive), and the depreciation fee is not charged. Except for the situation).
8. When the customer is replaced by the old, no more gifts are enjoyed.
The cleaning and maintenance of jewelery:
(1) Jewelry cleaning
★ Washing of precious metal jewelry
Daily cleaning methods of gold, K gold, platinum jewelry Soak, brush with a soft brush, then rinse with water, and finally use soft suede or soft to dry and dry it.
★ The cleaning of jewelry jewelry
The daily cleaning method of jewelery jewelry: first place jewelry in jewelry in light mouth containers with warm water and dilution soap, soak for 30 minutes, brush with soft brush, brush with soft brush, brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, brush, and light brush brush, light brush brush, brush light brush, brush light brush, brush light brush, brush light brush, and brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, and brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, brush light brush, brush, and light brush, brush lightly, brush light brush, and light brush brush. Then rinse with water, and then dry it with a soft cotton cloth (if you rinse in the pool, pay attention to the moderate water flow. It is best to turn the valve first to prevent the gem from falling off and loss).
(2) Jewelry maintenance
★ Avoid contact with cosmetics, acid and alkali substances and oils, so as not to affect the luster of the diamond, bleaching water will cause the metal to produce spots; Fricate and collide. Although the diamonds are hard and wear -resistant, if they are hit in the direction of their textures, they will also be damaged;
★ When wearing jewelry, try to reduce the pull and friction of the external forces to prevent the production of jewelry structure deformation, and to prevent deformation of accessories. Fragmentation; avoid high temperature, exposure, or accumulated cold and hot;
★ Pay attention to the separation of jewelry of different varieties and hardness to save each other to avoid scratching each other;
★ When bathing, sleeping or exercise, Take the wearing jewelry and income in the jewelry box or jewelry bag at any time to avoid loss or accidental damage;
★ gold, platinum and 18K jewelry should be separated to prevent the jewelry from discolored;
★ jewelry jewelry Each three months can be sent to the Zhou Dasheng jewelry counter for diamond loosening and free maintenance renovation services.
This reminder:
Is dear customers, in order to safeguard your legitimate rights and interests and enjoy our sincere service normally, please keep your sales of small tickets (or invoices), test certificate, after -sales service manual, etc. Original shopping vouchers (when enjoying after -sales service, Chow Tai Sheng Jewelry Company has the right to request customers to provide the above vouchers).
Mane card points for purchase
Encoux card application qualifications:
The customers who spend more than 1,000 yuan (inclusive) at Chow Tai Sheng Jewelry Counter have the right to apply for Zhou Dasheng Jewelry Card Card.
The correspondence of the grade and cumulative consumption
(unit: meta) correspondence:
standard card: 1000 (inclusive) ~ 5000 (inclusive)
Silver card: 5000 ~ 15000 (Including)
Gold card: 15000 ~ 30000 (including)
diamond card:> 30000
The application method: holding valid shopping credentials such as small tickets, and filling in "Zhou Dasheng "Jewelery Card Registration Form", Chow Tai Sheng Jewelry Company has the right to apply and decide on the application.
This standard: Whether inlaid or plain jewelry, it accumulates one point for each yuan.
The card holder **** benefit:
1, priority to enjoy the shopping discount provided by Zhou Dasheng Jewelry;
2, priority to obtain the latest preferential policies and service information of Chow Dasheng Jewelry;
3, shopping The points are automatically accumulated, and the grade level of the benevolent card is automatically upgraded;
4, birthday and wedding anniversary and other special days will have the opportunity to receive special blessings or mysterious gifts from Zhou Dasheng jewelry; Enjoy a number of services such as Zhou Dasheng Jewelry Points and Buying.
The points of points for purchase: Standard card only participate in the accumulation of points, do not participate in points for buying activities
Silver card: 100 points = 1.00 yuan
Gold card: 100 points = 1.10 yuan
Diamond card: 100 points = 1.20 yuan
This reminder:
1. When the cardholder goes to the Zhou Dasheng Jewelry counter to consume again, it is necessary to show the Zhou Dasheng Jewelry Card and "Customer Service Manual" at the same time.
2. The use of card points can be used to use cash use (if the mall is restricted to this event or the discount of the product, the customer can use points to exchange the corresponding amount of the store), and the points consumed by the points purchase are deducted from the cumulative points.
3. When the cardholder consumes points, its original benevolent card level remains unchanged.
4. Consumption points cannot be transferred.
This Two Oo's issuing users before January 1, Seven Years, promised to be executed according to the original service commitment. Two OO, the users who issued the card after January 1, the seventh year, will be executed in accordance with the new rules. The points will be valid within two years. During the validity period of the above points, if the cardholder consumes again at the Zhou Dasheng Jewelry counter again, the points valid period will be automatically postponed from the date of consumption; efficient. Zhou Dasheng Jewelry Company has the ownership of the benevolent card.